cm77 Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data cm77 collects from Bangladesh players, how it is used, how it is protected, and what rights you have over your information.
Our commitment: cm77 is committed to protecting the personal data of all Bangladesh players who use our platform. We collect only the information we genuinely need to operate our services safely and responsibly, and we never sell your personal data to third parties. By registering or using cm77, you consent to the practices described in this Privacy Policy.
All data transmitted between your device and cm77 servers is protected by industry-standard SSL encryption, keeping your account details and payment information secure.
cm77 does not sell, rent, or trade your personal information to any third-party advertiser or data broker. Your data stays within the cm77 platform and its approved service partners only.
We clearly explain every category of data we collect and why. You will never encounter a hidden data practice at cm77 — every use of your personal information is described in this policy.
You have the right to access, correct, and request deletion of your personal data at any time. Contact the cm77 support team and we will respond to your data request promptly and professionally.
cm77 will only send you promotional communications if you have actively opted in. You can opt out of marketing messages at any time via your account settings or by contacting support.
If you have any questions about how cm77 handles your data, our support team is available 24/7 via live chat. We take all privacy concerns seriously and aim to resolve any query within 48 hours.
1. Information We Collect
The categories of personal data cm77 collects when you register, play, or contact support.
When you create a cm77 account, we collect your full legal name, date of birth, Bangladesh mobile number, and the payment method you use to deposit (bKash, Nagad, Rocket, Upay, or bank account details). This data is required to verify your identity, confirm you meet the minimum age requirement of 21 years, and process your transactions securely. We may also request a copy of your National ID Card (NID) or passport as part of our KYC verification process to comply with responsible gaming and anti-money laundering obligations.
While you use the cm77 platform, we automatically collect data about your activity including the games you play, bets placed, session duration, device type, operating system, browser version, and IP address. This data is used to improve platform performance, personalise your experience, detect unusual or suspicious activity that may indicate fraud or bonus abuse, and support responsible gaming monitoring. We do not use this data to make automated decisions that negatively affect your account without human review.
When you contact cm77 support via live chat, email, or any other channel, we retain a record of those communications including the content of your messages and any attachments you provide. This data is used to resolve your enquiry, improve support quality, and maintain an audit trail of account-related communications. Support transcripts are retained for a minimum of 12 months from the date of the communication.
2. How We Use Your Information
The specific purposes for which cm77 processes the personal data collected from Bangladesh players.
The primary use of your personal data is to operate your cm77 account and deliver the services you have signed up for. This includes processing your deposits and withdrawals via bKash, Nagad, Rocket, and Upay; crediting bonuses to your account; settling your bets; sending transaction confirmation messages to your registered mobile number; and providing access to the full range of games available on the cm77 platform including cricket betting, live casino, slots, and crash games.
cm77 uses your data to protect the integrity of the platform and the safety of all players. This includes running automated checks for signs of fraudulent activity, bonus abuse, or money laundering; verifying that all account holders meet the age-21 requirement; detecting and blocking accounts associated with self-excluded players; and fulfilling any lawful reporting obligations to Bangladesh financial authorities. These activities are necessary for cm77 to operate responsibly and to protect our player community.
With your consent, cm77 may use your contact details to send you information about relevant promotions, bonuses, tournament announcements (such as BPL or IPL betting offers), and platform updates. You can withdraw your consent to marketing communications at any time via your account settings. Withdrawing marketing consent does not affect the operation of your account or your ability to receive transaction and service notifications, which are sent regardless of marketing preference as they are essential service communications.
3. Data Sharing and Disclosure
The limited circumstances under which cm77 may share your personal data with third parties.
To process your deposits and withdrawals, cm77 must share limited transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, or your bank). The data shared is limited to what is strictly necessary for the transaction — typically your registered mobile number or account number and the transaction amount. cm77 does not share your full profile or gaming history with payment providers. These payment providers operate under their own privacy policies and are independently regulated.
cm77 uses a small number of trusted technology service providers to operate the platform, including game content providers such as Pragmatic Play, Evolution Gaming, and Spribe, and hosting infrastructure partners. These providers may process your data as part of delivering their services to cm77. All third-party technology partners are bound by data processing agreements requiring them to protect your data and to use it only for the specific purpose for which it was shared. They are not permitted to use your data for their own marketing purposes.
cm77 will disclose personal data to Bangladesh law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by law, court order, or a lawful regulatory request. Where legally permitted, cm77 will notify the affected account holder of such a disclosure request. cm77 will also share data as necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity that affects the safety of our platform or Bangladesh players.
4. Cookies and Tracking Technologies
How cm77 uses cookies and similar tracking tools on the platform.
cm77 uses cookies — small text files stored on your device — to ensure the platform functions correctly and to improve your experience. Essential cookies are required for core platform functionality including keeping you logged in during a session, remembering your language preference, and ensuring that your bets and deposits are processed accurately. Without essential cookies, the cm77 platform cannot function properly. You cannot disable essential cookies while using the platform.
In addition to essential cookies, cm77 may use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur. Analytics cookies are anonymised — they do not identify you personally. cm77 does not use third-party advertising or retargeting cookies. If you have questions about the cookies used on the cm77 platform, please contact our support team via live chat.
5. Data Security
The technical and organisational measures cm77 uses to keep your personal data safe.
cm77 implements multiple layers of security to protect your personal data from unauthorised access, loss, or misuse. All data in transit between your device and cm77 is protected by SSL (Secure Sockets Layer) encryption. Sensitive account data stored on cm77 servers is encrypted at rest using industry-standard encryption protocols. Access to player data within the cm77 organisation is restricted on a need-to-know basis, with role-based access controls ensuring that only authorised staff can view account information relevant to their function.
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information, cm77 will notify you promptly via your registered mobile number or email address and will take immediate steps to contain the breach and minimise any potential harm. cm77 conducts regular internal security reviews and works with trusted technology partners to identify and address potential vulnerabilities before they can be exploited.
6. Your Data Rights
The rights you hold over your personal data held by cm77 and how to exercise them.
You have the right to request a copy of all personal data that cm77 holds about you at any time. Upon receipt of a verified data access request, cm77 will provide a summary of your data within 30 days. If any of your personal data held by cm77 is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details such as your mobile number directly via account settings. For changes to identity data (name, date of birth), please contact the cm77 support team, as these changes require identity verification.
You may request that cm77 delete your personal data. Upon receiving a verified erasure request from a closed account, cm77 will delete or anonymise your personal data except where retention is required by law (for example, financial transaction records required for anti-money laundering compliance are retained for a minimum of 5 years regardless of account closure). Where we cannot fully erase data due to legal obligations, we will inform you of the specific records that must be retained and the legal basis for their retention.
You have the right to object to cm77 processing your personal data for direct marketing purposes at any time, at no cost, and without providing a reason. To opt out of all marketing communications from cm77, update your preferences in account settings or send a request to the cm77 support team via live chat. Your opt-out will be actioned within 48 hours. Note that opting out of marketing does not affect essential service communications such as transaction confirmations, security alerts, or account notices.
7. Data Retention
How long cm77 retains your personal data and the principles governing retention periods.
cm77 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Active account data is retained for the duration of your account's active status. Following account closure, your personal profile data is retained for a minimum of 5 years to meet anti-money laundering and responsible gaming compliance requirements under Bangladesh financial regulations. Financial transaction records are retained for a minimum of 5 years from the date of each transaction. Support communications are retained for a minimum of 12 months. After the applicable retention period has expired and there is no legal basis for further retention, your data is securely deleted or irreversibly anonymised.
8. Third-Party Links
Information about any external links or third-party content that may appear on the cm77 platform.
The cm77 platform may from time to time display content sourced from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, or NetEnt as part of the game lobby experience. These game providers operate within the cm77 platform environment and are bound by the data processing agreements described in Section 3.2 of this policy. cm77 does not include links to external third-party websites for browsing or promotional purposes. If you encounter a link to an external site on the cm77 platform that you did not expect, please report it to our support team immediately, as it may indicate a security issue.
9. Updates to This Privacy Policy
How cm77 will communicate changes to this Privacy Policy to Bangladesh players.
cm77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made to this policy, cm77 will notify registered players via their registered mobile number or account notification prior to the changes taking effect. The updated Privacy Policy will be published on this page with a revised effective date shown at the top of the document. Your continued use of the cm77 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must stop using the platform and may request account closure. cm77 recommends that all Bangladesh players review this Privacy Policy periodically — at minimum once every three months — to stay informed of how their data is being handled.
Your Privacy Is Our Priority
Have more questions about how cm77 protects your data? Visit our FAQ page or explore the cm77 Casino platform with confidence. For players aged 21 and above only.